Expert as a Service

Get More Out of Your Salesforce Investment

At Cloud Giants - we don’t use the term Managed Services instead we prefer Expert as a Service, which has a goal of guiding, educating and uplifting you to fully own the platform from start to finish.

Team-based approach
User centered focus
Delivers impactful, iterative Salesforce breakthroughs
Provides ongoing coaching & training for admin teams

We help you deliver more value and be successful by aligning goals and objectives. From reducing clicks to fully automating processes, Cloud Giants can help identify opportunities to improve the seller experience, reduce customer effort, and minimize technical debt.

There Is No Finish Line for Salesforce.

This is why we created Expert as a Service. It’s your innovation strategy for Salesforce that ensures it’s keeping up with the speed at which your organization moves.

Flexible in both scope and capacity to handle changing priorities and pacing (some months faster when there’s a deadline, some slower when you have important decisions to make internally).

Platform Strategy

Protect & maximize the return on your Salesforce investment.

Governance

Define processes & policies related to management & strategy.

Roadmaps

Develop a concise overview of goals, timelines & priorities.

Team Building

Provide coaching & hiring guidance to build a best in class internal Salesforce team.

Continuous Innovation

Build & deploy new functionality to meet business needs.

Change Management

Create a methodology for aligning processes & technology to drive sustainable results.

Salesforce Scorecard

Benchmark against industry standards & our maturity matrix.

DevOps Strategy

Build, test, and release Salesforce changes faster and with more confidence.

“We want to be equipped to do as much as we can, and [our Admin] has learned a lot from your team. We have ownership over our system, but we also have a good partner when we need complex solutioning, or have questions about doing something in the best way possible.”

– EMMA JONES | EXECUTIVE VP, CREDO

Cloud Giants Proven Process

Our proven process starts before we have even decided to work together.

During the pre-sales process, we focus on defining your requirements, getting a feel for how you prefer to work with partners and ultimately determining if there is a cultural fit.

Designing the right engagement is often a step that consulting firms gloss over. At Cloud Giants, we help you create a timeline that includes key milestones and other critical dates to ensure everyone is on the same page.

Next, we execute a repeatable, scalable process aimed at driving innovation iteratively.

Plan: Define desired outcomes, establish a baseline and create a roadmap for what success looks like.
Do: Deliver the right solutions with a focus on the user.
Check: Measure and track progress against baselines.