CUSTOMER SUCCESS STORY
Transforming CPQ Through Strategic Tech Debt Resolution
Industry: Cybersecurity
Products: Salesforce CPQ
Imprivata is a leading digital-identity platform that enables mission and life critical organizations to securely manage, authenticate, and streamline workforce access to applications and data without disrupting clinical or operational workflows.
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The Challenge
Prior customizations in Imprivata’s Salesforce org were causing entire services to disappear from Renewal Opportunities. Although this faulty automation was eventually deactivated, significant downstream data issues persisted, ultimately becoming the #1 source of Cases submitted to Imprivata’s internal Salesforce team and creating substantial operational and revenue risk.
The Solution
Cloud Giants partnered with Imprivata to design a series of scheduled flows that:
Identifies records that were updated through non-standard CPQ processes
Corrects impacted records to ensure accurate data and proper renewal behavior going forward
Creates Cases for complex or unusual data issues that require manual review by the Imprivata admin team
Benefits
3200+ Cleaned up Assets
520+ Cases prevented
100+ Admin hours saved
$25.2M Mitigated revenue risk