Jeff Finken Chief Strategy Officer

Jeff Finken
Chief Strategy Officer

Cloud Giants is pleased to announce Jeff Finken as Chief Strategy Officer.  

With over 20 years of experience with CRM, he is a key member of the senior leadership team at Cloud Giants, bringing his expertise and business acumen to key decisions about the company and its future.

Jeff has worked with over 100 organizations on customer experience projects including CRM market analysis, competitive product analysis, CRM selection, Salesforce implementation, CPQ implementation, and customer journey mapping. Additionally, he has led teams through enterprise roll-outs, and engaged in due diligence and integration for M&A activities. 

In 2005, Jeff co-founded Madrona Solutions Group with a focus on CRM and analytics. During this time, he developed a team and processes in support of key customers including Microsoft, Expedia, Volvo, Nordstrom, and numerous mid-sized businesses. The firm was acquired by West Monroe Partners in 2013.

Jeff has worked with Sales Cloud, Service Cloud, App Cloud, Community Cloud, Salesforce CPQ Software (Configure, Price, Quote) and Billing Software as well as numerous integrations with NetSuite, Intacct, and SAP. 

“It’s a fantastic time to be at Cloud Giants with all the energy of a growing consulting firm focused on solving really interesting and complex problems,” he said. 

As CSO, Jeff will focus on strategic engagements with key customers as well as working closely with the leadership team on the direction of the firm.

“For the last 5 years, Jeff has informally served as a mentor to me,” said CEO and Founder of Cloud Giants Kelly Pfrommer.

“He has provided me with an ear and asked me interesting questions as we navigated the twists and turns of a growing consultancy. I am thrilled that Jeff is choosing to spend his time here and lend us his expertise. His strategic vision combined with his deep Salesforce knowledge is going to help us all grow, both our team and our customers. I am beyond grateful he is joining our team.”