Sales
Looking for a method to improve sales productivity? Like the idea of centralizing your customer’s complete record, including logs of all interactions with your company, so that your entire team can access the file at any time, from anywhere? Does your customer experience need a little boost to a highly personalized sales approach? Our iterative approach to Sales Cloud implementation and configuration combines both the human and the technical, to ensure the right solution is built for your team. Together we can customize this highly scalable product to fit your organization’s unique needs. Through our proven process, we deliver the solution you actually need.
Service
Is your service team working as efficiently and accurately as you would like? Are you looking for a way to amplify your customer experience? With Salesforce Service Cloud, you will be able to intelligently assign customer cases to the right teams so that tickets are completed quickly and accurately. Enable and empower customers through customized portals and self-service help centers, both enhancing the customer journey and freeing up your agents to deliver white gloved service to the most complex customer feedback.
Platform
Who wouldn’t want to shorten the time between the quote phase and closing the deal? Salesforce offers some dynamic tools to help do just that. The decision to implement CPQ has many facets: increase sales effectiveness, reduce systems and administrative burden, and provide greater operational transparency. Cloud Giants has the experience to guide you through this effort, helping make the implementation pain free.
“We don’t talk about CPQ anymore. It’s just what we use to run our business. It’s not a pain point or something the team grudgingly uses. It’s just part of Salesforce and how we sell now, the process we go through. It used to be that the Production team had to spend a lot of time trying to decipher what was going on in order to deliver what was sold. Now, they’re focused where they should be. It’s no longer on my list of things to fix, adjust, or maneuver.”
